Shipping Terms & Conditions
Shipping/freight costs will be calculated upon checkout and depend on the weight and volume of the order, as well as the destination/shipping address. Most orders are delivered within 1-7 working days, however this can vary in more isolated areas. For Overseas orders, simply contact us with your product order quote and a postage cost and delivery times will be emailed to you before the actual order is sent.
- Your order will be dispatched upon receipt of payment.
- Items on Back Order will be dispatched once the stock becomes available. Dimension One Glass Fencing will contact you should this occur to discuss your options.
- Pricing is based on 0-250kg, for shipping costs on items over 250kg contact Dimension One Glass Fencing on 1300 314 527 for a Quotation.
- Freight Prices provided are GST Inclusive
- No Delivery to PO Box, a street address must always be provided.
- Additional Charges Apply for Pallet Handling & Unloading.
*N.B. Dimension One Glass Fencing will refund the GST portion of the order for International Shoppers once the order has been dispatched.
Satisfaction Guarantee
Ensuring that our customers are 100% satisfied is of the utmost importance to Dimension One Glass Fencing. If you are in any way dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, provided that:-
- The products are returned to us in its original condition
- Within 14 days from Date of Purchase.
- Proof of Purchase information is provided.
- Monies are only refunded once Dimension One has received the returned stock in its original condition.
*N.B. The amount refunded will depend on the reason for the return. If you have received:
• A damaged/defective product or the wrong product, we will be happy to refund both the product and delivery costs
• A product that you no longer wish to purchase, only the product cost can be refunded.